And in the end it did what was necessary. It acted quickly and decisively soon after the first fires were reported. I would because I’m confident that GM is vetting and fixing the battery issue responsibly and post-fix I’m confident the batteries will be a lot safer.Īnd GM didn’t hem and haw. General Motors took the fire issue seriously Would I buy or lease another Chevy Bolt post battery fix? Absolutely. And it saved me gobs of money I would have spent on gasoline in Los Angeles. It was cheap for an EV (thousands of dollars less than a Model 3), very quick, agile, quiet, dependable, and inexpensive to maintain. Despite the risk, I had serious last-minute regrets about giving it back. Standing at the dealer surrendering my Bolt was hard. I set up an appointment at the dealer and “surrendered” my Bolt in September. The second-level rep was responsive (answering queries typically within two hours) and moved the process along very quickly.Īfter I sent all the documents and photos of my Bolt that GM requested (via email), GM overnighted all the necessary paperwork to my dealer. Losing patience, I contacted someone else at GM. But a familiar refrain among GM concierge agents who I spoke with was (to paraphrase): “We don’t have enough agents to deal with the thousands of questions about repurchases!” At times, my first-level rep wouldn’t respond to email queries or phone calls for weeks at a time. The first level dragged on for about two months. The first level is long and tedious (it was for me at least). In short, there are two levels you must get through to complete the buyback. In July, after I (finally) got my Bolt back with the new battery module, I decided to initiate a “buyback” or repurchase. Then worry turned into a trial of patience as my Bolt sat at the dealer for two and a half months waiting for a module after the first replacement module didn’t work. The upshot was my battery would not charge when I plugged it in.
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